“Pathwise Case Management team reviewing privacy and data protection policies to ensure patient information is secure and HIP

Privacy Policy

Last Updated: November 2025

Pathwise Case Management, LLC (“Pathwise,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of the individuals we serve, including patients, health plan members, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you interact with our services—whether through telephone case management, transition of care, chronic disease management, health education and coaching, or our website.

1. Information We Collect

We collect and maintain personal and health-related information only as necessary to deliver our services and comply with healthcare regulations.

Examples of Information We May Collect:

Name, address, phone number, date of birth, and contact details.
Health insurance and plan identification information.
Medical history, diagnoses, medications, and treatment plans.
Communication records (phone calls, emails, and documentation from case management interactions).
Website usage information (if applicable, such as IP address and browser data).

2. How We Use Your Information

We use your information to:

Provide telephonic case management and coordination of care.
Support transitions of care and monitor follow-up appointments.
Deliver health education and coaching tailored to your condition.
Communicate with healthcare providers and health plans as authorized.
Improve quality of care, outcomes, and operational efficiency.
Fulfill contractual, regulatory, and reporting obligations to health plans.

3. How We Protect Your Information

Pathwise Case Management, LLC follows strict administrative, technical, and physical safeguards to ensure your information is secure and protected from unauthorized access, disclosure, alteration, or destruction.

All electronic data is stored in secure, HIPAA-compliant systems.
Access to health information is limited to authorized personnel only.
Regular training is conducted for all staff on data protection and confidentiality.

4. Information Sharing and Disclosure

We do not sell, rent, or share personal information for marketing purposes.
Information may be shared only under the following conditions:

With your health plan, provider, or authorized representative to coordinate care.
With contracted vendors or service partners who perform functions on our behalf under HIPAA-compliant agreements.
When required by law, such as in response to valid subpoenas, court orders, or government requests
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Rights

You have the right to:

Access or request a copy of your personal health information.
Request corrections to inaccurate or incomplete information.
Request limitations on how your information is used or shared, as permitted by law.
File a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact us using the details below.

6. Website and Online Privacy

If you visit our website, we may collect limited, non-identifiable information to improve website functionality and user experience. We do not track, profile, or sell visitor data.

7. Changes to This Policy

Pathwise Case Management, LLC may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Pathwise Case Management, LLC
📍 Atlanta, Georgia
📞 Phone: 404-806-4301
📧 Email: pathwisecm@pathwisecasemanagement.com